Comments on: How to Talk to a Customer http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html Business-Building Secrets for Growth-Obsessed Companies Thu, 08 Jan 2009 11:38:51 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Clayton Makepeace http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-258 Clayton Makepeace Tue, 22 May 2007 06:56:41 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-258 I can\'t tell you all how much your support means to me -- and to all of us here at The Total Package! Your kind comments -- and the fact that you tell us how we\'re helping you is our greatest reward. Please drop us a note at feedback@makepeacetotalpackage.com anytime to let us know how we could help you better! -- Clayton I can\’t tell you all how much your support means to me — and to all of us here at The Total Package!

Your kind comments — and the fact that you tell us how we\’re helping you is our greatest reward.

Please drop us a note at feedback@makepeacetotalpackage.com anytime to let us know how we could help you better!

– Clayton

]]> By: Jamie http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-257 Jamie Tue, 22 May 2007 04:39:22 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-257 Hi Clayton, I\'d like to preface this by stating that 1. I\'ve gotten some valuable help out of Michel Fortin\'s forum. 2. You\'re information is by far some of the best I\'ve ever gotten anywhere. In fact, if it wasn\'t for your personality, I\'d not be reading or responding to this right now. The first time I ever read The Total Package, I knew it was a keeper. In fact, I was raving about the welcome letter all freakin day long! You had me absolutely rolling, bustin a gut in laughter with some of the things you brought up. Ever since then, I\'ve been hooked. I don\'t, unfortunately, read the letter often enough. This article was an excellent way to make a point that someone is full of it, while doing it with class, and bringing to the table information that \"takes them to class\" and schools the naysayers on the finer points of reality. Very good point that it was an editorial, and honestly, I\'m still scratching my head as to why someone would have such a slim sense of humour not to just roll with the rest of the article, whether you \"broke the spell\" or not. Another point to think about is that you weren\'t attempting to entrance, but to educate, and that\'s a different angle altogether. You weren\'t selling, you were informing. But you know that better than anyone, I\'d imagine. In any case, do what you do best, don\'t change a thing. I love your newsletter, your copy and your personality, which, as another has pointed out is really not afflicted with an over inflated ego. It\'s just real. Keep on keepin\' it real brother. We love it just as it is. As an up and coming marketer and copywriter, I trust no others advice or insight more. And very very few as much. Excellent article btw, I came away with 4 pieces I can apply to increase the response on my soon to be launched membership site... Just from one article! So how\'s them apples?! :-) Have a good one Clayton... Peace. Driven For Results, Jamie D. Hi Clayton,

I\’d like to preface this by stating that

1. I\’ve gotten some valuable help out of Michel Fortin\’s forum.

2. You\’re information is by far some of the best I\’ve ever gotten anywhere. In fact, if it wasn\’t for your personality, I\’d not be reading or responding to this right now.

The first time I ever read The Total Package, I knew it was a keeper. In fact, I was raving about the welcome letter all freakin day long!

You had me absolutely rolling, bustin a gut in laughter with some of the things you brought up.

Ever since then, I\’ve been hooked. I don\’t, unfortunately, read the letter often enough.

This article was an excellent way to make a point that someone is full of it, while doing it with class, and bringing to the table information that \”takes them to class\” and schools the naysayers on the finer points of reality.

Very good point that it was an editorial, and honestly, I\’m still scratching my head as to why someone would have such a slim sense of humour not to just roll with the rest of the article, whether you \”broke the spell\” or not.

Another point to think about is that you weren\’t attempting to entrance, but to educate, and that\’s a different angle altogether. You weren\’t selling, you were informing. But you know that better than anyone, I\’d imagine.

In any case, do what you do best, don\’t change a thing. I love your newsletter, your copy and your personality, which, as another has pointed out is really not afflicted with an over inflated ego. It\’s just real.

Keep on keepin\’ it real brother. We love it just as it is. As an up and coming marketer and copywriter, I trust no others advice or insight more. And very very few as much.

Excellent article btw, I came away with 4 pieces I can apply to increase the response on my soon to be launched membership site… Just from one article! So how\’s them apples?! :-)

Have a good one Clayton… Peace.

Driven For Results,

Jamie D.

]]> By: George Scott http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-256 George Scott Mon, 21 May 2007 22:54:51 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-256 ... lies not with you, but with the Fortin people. Really, I think they\'re a gratuitously nasty bunch, dedicated to putting down people instead of offering useful feedback. At least that was my experience of them. As some of your people know, I\'ve been looking for helpers -- paid helpers -- to aid me in giving away ten vacation homes in Spain worth about $7 million. When I went to the Fortin site to ask about feedback on my \"myhideawayinspain\" site, you\'d have thought I was a Nigerian spammer -- not a single word of positive or constructive criticism or feedback, but rather an absolute flood of abuse and vitriol. They seemed an inbred clique more interested in telling each other how clever their put-downs were than talking marketing, as your site does. Never again. So it\'s not you, Clayton, I regret to say it\'s them. George, for Scott\'s Hotels … lies not with you, but with the Fortin people. Really, I think they\’re a gratuitously nasty bunch, dedicated to putting down people instead of offering useful feedback. At least that was my experience of them. As some of your people know, I\’ve been looking for helpers — paid helpers — to aid me in giving away ten vacation homes in Spain worth about $7 million. When I went to the Fortin site to ask about feedback on my \”myhideawayinspain\” site, you\’d have thought I was a Nigerian spammer — not a single word of positive or constructive criticism or feedback, but rather an absolute flood of abuse and vitriol. They seemed an inbred clique more interested in telling each other how clever their put-downs were than talking marketing, as your site does. Never again. So it\’s not you, Clayton, I regret to say it\’s them. George, for Scott\’s Hotels

]]> By: Kyle Tully http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-255 Kyle Tully Mon, 21 May 2007 22:42:38 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-255 Hey Clayton I posted in that thread you mentioned. I said you never claimed to write the screaming eagle and I wouldn\'t be surprised if you didn\'t write these articles. I\'d like to point out that I wasn\'t being negative towards you, though if that\'s how you took it then it\'s probably due to the way I wrote it, so apologies. I\'m a happy-as-larry Easy Writers member, just meant that due to the amount of work on your plate and the number of people you now have working for you it would get to the point where financially it might not make sense for you to write The Total Package - perhaps just oversee it. Cheers Kyle Hey Clayton

I posted in that thread you mentioned. I said you never claimed to write the screaming eagle and I wouldn\’t be surprised if you didn\’t write these articles.

I\’d like to point out that I wasn\’t being negative towards you, though if that\’s how you took it then it\’s probably due to the way I wrote it, so apologies.

I\’m a happy-as-larry Easy Writers member, just meant that due to the amount of work on your plate and the number of people you now have working for you it would get to the point where financially it might not make sense for you to write The Total Package - perhaps just oversee it.

Cheers
Kyle

]]> By: Nina Rai http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-254 Nina Rai Mon, 21 May 2007 22:01:06 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-254 Whenever I have had time I have read your newsletters.. As regards your detractors, one can learn from them too...But I am with you Clayton all the way. Thanks for all your articles :) Regds, Nina Whenever I have had time I have read your newsletters..

As regards your detractors, one can learn from them too…But I am with you Clayton all the way.

Thanks for all your articles :)

Regds,
Nina

]]> By: Jonathan http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-251 Jonathan Mon, 21 May 2007 20:15:32 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-251 - ON BEING REAL. I assume the point you are making Clayton that we must truly be ourselves, particularly in copywriting? Right on. Personality is a primary secret of communications in my view. The grumpy professional educator that you have come across seems unable to distinguish between someone being themselves, and someone flashing their insecurities. Poor lamb. I suspect that like a lot of \'teachers\' it\'s something that she has been taught as a theory rather than experienced in the school of hard knocks. (The only one that counts.) It sure is comical to watch self-righteous \'professionals\' doing their \'professional\' critique. By contrast, and for the record, it is sheer delight to watch your punchy PERSONALITY shine through the words you arrange for us my man. And if there is ego in there, that\'s OK too, since it serves the purpose and does not get in the way. Keep it coming. Jonathan - -

ON BEING REAL.

I assume the point you are making Clayton that we must truly be ourselves, particularly in copywriting?

Right on. Personality is a primary secret of communications in my view.

The grumpy professional educator that you have come across seems unable to distinguish between someone being themselves, and someone flashing their insecurities.

Poor lamb. I suspect that like a lot of \’teachers\’ it\’s something that she has been taught as a theory rather than experienced in the school of hard knocks. (The only one that counts.)

It sure is comical to watch self-righteous \’professionals\’ doing their \’professional\’ critique. By contrast, and for the record, it is sheer delight to watch your punchy PERSONALITY shine through the words you arrange for us my man.

And if there is ego in there, that\’s OK too, since it serves the purpose and does not get in the way.

Keep it coming.

Jonathan

-

]]> By: Mike http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-253 Mike Mon, 21 May 2007 17:59:01 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-253 I just love it when people exit your total package subscriber list, Clayton \'cuz it means those morons are missing out on the valuable content I\'m getting. Damn You\'re good! Thanks for sharing. I just love it when people exit your total package subscriber list, Clayton \’cuz it means those morons are missing out on the valuable content I\’m getting.

Damn You\’re good! Thanks for sharing.

]]> By: Steven Cundiff http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-250 Steven Cundiff Mon, 21 May 2007 15:02:55 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-250 There is only one reason I check my e-mail inbox every day in the morning before work [U]and[/U]every afternoon after lunch... The Total Package. Every other e-mail I receive is a consolation prize. I look forward to the newsletter every day for its unique blend of top-notch information and the incredible personality that everyone of your writers show. Honestly, I rip off ideas from you guys all day every day. For me, this newsletter is [U]the[/U]newsletter. Thanks again, Steve There is only one reason I check my e-mail inbox every day in the morning before work [U]and[/U]every afternoon after lunch…

The Total Package.

Every other e-mail I receive is a consolation prize. I look forward to the newsletter every day for its unique blend of top-notch information and the incredible personality that everyone of your writers show.

Honestly, I rip off ideas from you guys all day every day. For me, this newsletter is [U]the[/U]newsletter.

Thanks again,

Steve

]]> By: Jon Refsdahl http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-249 Jon Refsdahl Mon, 21 May 2007 15:00:59 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-249 Darn... you are good :-)! Great strategy to get the readers envolvment and passion! Great newsletter! Great advise! -Keep up the great work! THANKS! Jon www.HiddenMarketingVault.com Darn… you are good :-)!

Great strategy to get the readers envolvment and passion!
Great newsletter!
Great advise!

-Keep up the great work!

THANKS!

Jon
http://www.HiddenMarketingVault.com

]]> By: Mike http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html/comment-page-1/#comment-248 Mike Mon, 21 May 2007 13:33:18 +0000 http://www.makepeacetotalpackage.com/clayton-makepeace/how-to-talk-to-a-customer.html#comment-248 Great newsletter. You\'ve whet my appetite... I\'d like to learn more about handling customer files. Hope you\'ll have more on that soon. :) Thanks Great newsletter.

You\’ve whet my appetite…

I\’d like to learn more about handling customer files.

Hope you\’ll have more on that soon. :)

Thanks

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