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	<title>Comments on: The Perfect Storm That Destroys Your Customer Relationships</title>
	<link>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html</link>
	<description>Business-Building Secrets for Growth-Obsessed Companies</description>
	<pubDate>Mon, 01 Dec 2008 18:10:31 +0000</pubDate>
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		<title>By: John Manley</title>
		<link>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-872</link>
		<dc:creator>John Manley</dc:creator>
		<pubDate>Wed, 28 Nov 2007 07:10:08 +0000</pubDate>
		<guid>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-872</guid>
		<description>I\'m facing two prime examples of what you speak about in your article....

One with a business hire and another with a domestic hire.

I\'ve only started hiring/contracting people in the last year or so. 

I naively went into it thinking, if I pay well, include gifts, benefits, treat my \"staff\" like gold, they\'d return top quality work.

Exact oppisitte effect. Like you said, they think they deserve an easy, successful life, without any effort. 

They make no efort to improve their skills on their own time. They need constant supervision. 

E.g. I give all my instructions via intranet, email (for virtual staff) or on paper (for domestic staff). I do that so it\'s easy to follow/remember. Though, that does take up more of my time, and I probably should be just letting them write their own notes (maybe they\'d remember better).

But still, even with detailed, written instructions, checklist, etc., the same ommissions/mistakes are made.

What you said above, \"Fire fast\" is the answer, I realize. I perservered with one person for over a year, and the situation only got worse. Same mistkaes, made over and over again. And then they asked for an increase in pay.

Next hire will be very, very slow. Line up at least 10 PRIME candidates. Then give them all some tests.

I can\'t believe how I\'ll specifically ask someone if they can do ____. They say, sure no problem. But then they can\'t do it... or they do it so slow, it\'s obvious they have no skill/practice/experience.

E.g. a cook/housekeeper/nanny said she could handle all the cooking for the household. First day, lunch was 45 minutes late. Took over an hour to make. All that was on the menu was egg salad sandwiches and a cucumber salad (for three adults) and mashed banana for a baby.

I heard one of Dan Kennedy students arrived at his office one morning and told all his employees, \"You\'re all fired!\" Then he presented them all with a detailed results-based contract, and said they would all be put on a one-week trail if they signed on the dotted line.

I think another issue is the socialist style society North America is indulging in. That everbody deserves food, shelter, a big screen TV, 4 vacations a year, golf membership, full medical coverage (even though they don\'t care of their own health)... and they deserve all that just for beng a human being.

I think, everybody deserves to have the OPPORTUNITY to EARN these things. And in cases where someone is severely disabled or in a country that does not provide these opportunities, then aid should be generously provided.

But not just because you are an American, or a Canadian or because Mr. Roger\'s told you were \"Special for just being you.\"

Anyways, before I go on anymore...

John

P.S. I think I\'m more angry with myself, for being \"lazy\" and assuming I could rely on other people to pull their weight just because I was paying them nicely. Big lesson learned.</description>
		<content:encoded><![CDATA[<p>I\&#8217;m facing two prime examples of what you speak about in your article&#8230;.</p>
<p>One with a business hire and another with a domestic hire.</p>
<p>I\&#8217;ve only started hiring/contracting people in the last year or so. </p>
<p>I naively went into it thinking, if I pay well, include gifts, benefits, treat my \&#8221;staff\&#8221; like gold, they\&#8217;d return top quality work.</p>
<p>Exact oppisitte effect. Like you said, they think they deserve an easy, successful life, without any effort. </p>
<p>They make no efort to improve their skills on their own time. They need constant supervision. </p>
<p>E.g. I give all my instructions via intranet, email (for virtual staff) or on paper (for domestic staff). I do that so it\&#8217;s easy to follow/remember. Though, that does take up more of my time, and I probably should be just letting them write their own notes (maybe they\&#8217;d remember better).</p>
<p>But still, even with detailed, written instructions, checklist, etc., the same ommissions/mistakes are made.</p>
<p>What you said above, \&#8221;Fire fast\&#8221; is the answer, I realize. I perservered with one person for over a year, and the situation only got worse. Same mistkaes, made over and over again. And then they asked for an increase in pay.</p>
<p>Next hire will be very, very slow. Line up at least 10 PRIME candidates. Then give them all some tests.</p>
<p>I can\&#8217;t believe how I\&#8217;ll specifically ask someone if they can do ____. They say, sure no problem. But then they can\&#8217;t do it&#8230; or they do it so slow, it\&#8217;s obvious they have no skill/practice/experience.</p>
<p>E.g. a cook/housekeeper/nanny said she could handle all the cooking for the household. First day, lunch was 45 minutes late. Took over an hour to make. All that was on the menu was egg salad sandwiches and a cucumber salad (for three adults) and mashed banana for a baby.</p>
<p>I heard one of Dan Kennedy students arrived at his office one morning and told all his employees, \&#8221;You\&#8217;re all fired!\&#8221; Then he presented them all with a detailed results-based contract, and said they would all be put on a one-week trail if they signed on the dotted line.</p>
<p>I think another issue is the socialist style society North America is indulging in. That everbody deserves food, shelter, a big screen TV, 4 vacations a year, golf membership, full medical coverage (even though they don\&#8217;t care of their own health)&#8230; and they deserve all that just for beng a human being.</p>
<p>I think, everybody deserves to have the OPPORTUNITY to EARN these things. And in cases where someone is severely disabled or in a country that does not provide these opportunities, then aid should be generously provided.</p>
<p>But not just because you are an American, or a Canadian or because Mr. Roger\&#8217;s told you were \&#8221;Special for just being you.\&#8221;</p>
<p>Anyways, before I go on anymore&#8230;</p>
<p>John</p>
<p>P.S. I think I\&#8217;m more angry with myself, for being \&#8221;lazy\&#8221; and assuming I could rely on other people to pull their weight just because I was paying them nicely. Big lesson learned.</p>
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		<title>By: Donna Doyle</title>
		<link>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-871</link>
		<dc:creator>Donna Doyle</dc:creator>
		<pubDate>Tue, 27 Nov 2007 13:57:20 +0000</pubDate>
		<guid>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-871</guid>
		<description>Great article, Troy! Too many examples of good business behavior on both worker and company ends -- have fallen by the wayside, and it shows. In my own business, I\'m glad to see I\'m one of the few who is still doing things right. Thanks!</description>
		<content:encoded><![CDATA[<p>Great article, Troy! Too many examples of good business behavior on both worker and company ends &#8211; have fallen by the wayside, and it shows. In my own business, I\&#8217;m glad to see I\&#8217;m one of the few who is still doing things right. Thanks!</p>
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		<title>By: Lamar Bortner</title>
		<link>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-870</link>
		<dc:creator>Lamar Bortner</dc:creator>
		<pubDate>Tue, 27 Nov 2007 11:25:36 +0000</pubDate>
		<guid>http://www.makepeacetotalpackage.com/troy-white/the-perfect-storm-that-destroys-your-customer-relationships.html#comment-870</guid>
		<description>Agree with your analysis of the younger generation!! ;)</description>
		<content:encoded><![CDATA[<p>Agree with your analysis of the younger generation!! <img src='http://www.makepeacetotalpackage.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /></p>
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